Frequently Asked Questions

First, stay calm and analyze the review. If it's genuine customer feedback, respond professionally and try to resolve the issue. If it's fake or malicious, you can appeal to Google for removal. We can help evaluate if your review qualifies for appeal and submit professional materials, with over 95% success rate.

Reviews that may be removed include: 1) Fake reviews from non-customers; 2) Malicious reviews from competitors; 3) Reviews with inappropriate content (harassment, discrimination, profanity); 4) Spam or advertising; 5) Reviews where the person never used the service; 6) Duplicate reviews from same person. We analyze each review to determine removal eligibility.

Appeal processing typically takes 3-14 business days, depending on Google's review queue. Our success rate is over 95%. If the first appeal fails, we analyze why and prepare stronger materials for a second appeal. Some complex cases may require special channels.

Prevention measures include: 1) Provide excellent service to reduce legitimate complaints; 2) Encourage satisfied customers to leave positive reviews; 3) Respond promptly to all reviews to show good service attitude; 4) Monitor reviews regularly and address issues quickly; 5) Keep service records and receipts for potential appeals.

Key points for responding to negative reviews: 1) Stay polite and professional, don't be emotional; 2) Thank the customer for feedback, even if negative; 3) Apologize for any issues (if applicable); 4) Offer solutions or remedies; 5) Invite them to discuss privately; 6) Show commitment to improvement. A good response shows potential customers your service attitude.

Yes, reviews significantly impact businesses. Research shows: 94% of consumers avoid businesses with bad reviews; each 1-star improvement can increase revenue by 5-9%; most consumers read reviews before choosing a business. Timely review management and maintaining good online reputation is crucial for business success.

GMB (Google My Business) is Google's free business management tool. With GMB, your business appears in Google Search and Google Maps, where customers can see your address, phone, hours, photos, and reviews. For local businesses, GMB is essential for attracting new customers.

Account suspensions usually result from policy violations like inaccurate information, service area issues, or reports. Steps to resolve: 1) Identify suspension reason; 2) Fix any violations; 3) Prepare appeal materials (business license, proof of address); 4) Submit reinstatement request. We have extensive experience restoring suspended accounts quickly.

Common verification failure causes: address mismatch, missing verification code, business type issues. Solutions include: confirm address accuracy, check spam folder, try other verification methods (phone, video), contact Google support. We can diagnose the issue and find solutions.

Google allows users to "suggest edits" to business information, which sometimes leads to incorrect changes. Solutions: 1) Immediately correct info in GMB dashboard; 2) Check and reject pending edit suggestions; 3) For repeated issues, contact Google to lock information; 4) In serious cases, seek legal protection. We recommend regular account checks.

Key ranking factors: 1) Complete GMB profile with all available fields; 2) Get more positive reviews; 3) Respond to customer reviews promptly; 4) Post updates regularly; 5) Add high-quality photos; 6) Ensure info consistency with website; 7) Build local backlinks. We offer professional local SEO services.

Yes, each physical location should have its own GMB listing. Google offers "bulk management" for chain businesses to manage multiple locations centrally. Each location appears separately in local searches. We can help you set up and manage multiple location GMB accounts.

We charge based on service type and complexity. Initial consultation is free, and we provide detailed quotes after evaluating your situation. Review handling is charged per review, GMB services per project, and ongoing management through monthly packages. Contact us for a customized quote.

We evaluate success probability before accepting cases and only take cases with high success potential. For cases we commit to handling, if unsuccessful, we continue trying other methods or provide partial refunds depending on circumstances. Specific refund policies are detailed at contract signing.

From appeal submission to result, typically 3-14 business days. Simple cases may be faster, complex cases may require multiple appeals. We track progress throughout and keep you updated. Rush service is available for urgent cases.

We don't make 100% guarantees because final decisions rest with Google. However, our success rate exceeds 95% for reviews that qualify for appeal. Before taking your case, we honestly assess success probability so you understand the realistic situation.