Last Updated: February 18, 2026
1. Our Commitment
At Google Review Expert (operated by Golden Key Web Design), compliance and ethics are not optional -- they are the foundation of every service we provide. We believe that genuine, lasting online reputation can only be built through honest, transparent, and policy-compliant practices.
We hold ourselves to the highest ethical standards in the reputation management industry. Every strategy we recommend, every action we take, and every piece of advice we give is designed to protect our clients' businesses while strictly adhering to platform policies and applicable laws.
2. What We Will Never Do
We maintain a zero-tolerance policy for the following practices:
- Purchase or Fabricate Reviews: We will never buy, write, or commission fake reviews for any client. This includes reviews from paid review services, click farms, or any individual who has not genuinely used the business's products or services.
- Incentivize Reviews: We will never offer or suggest offering discounts, free products, gift cards, or any form of compensation in exchange for reviews -- whether positive or otherwise.
- Practice Review Gating: We will never selectively solicit reviews based on anticipated sentiment, such as only asking satisfied customers to leave reviews while discouraging dissatisfied customers.
- Use Automated Review Generation: We will never deploy bots, scripts, or automated software to create, post, or manipulate Google reviews.
- Impersonate Customers: We will never create accounts posing as customers, employees, or competitors to post reviews.
- Guarantee Review Removal: We will never promise or guarantee that specific reviews will be removed. Google retains sole discretion over all review moderation decisions.
3. Google Policy Compliance
All our services are designed to operate within Google's Terms of Service, Google Business Profile Guidelines, and Google Maps User Contributed Content Policy. Specifically:
- Review Responses: All review responses are written to be professional, constructive, and compliant with Google's guidelines for business owner responses.
- Review Disputes: We only flag reviews for removal that we genuinely believe violate Google's content policies. Our dispute materials present factual evidence and policy citations -- never fabricated claims.
- GBP Management: All profile information we manage is accurate, up-to-date, and consistent with the client's actual business operations.
- Review Solicitation: Our review generation strategies only encourage genuine customers to share honest feedback through compliant channels.
We continuously monitor updates to Google's policies and promptly adjust our practices to maintain full compliance.
4. Data Handling & Privacy
We handle all client and customer data with the utmost care and in compliance with applicable privacy laws:
- Client business data, review data, and strategy information are treated as strictly confidential
- We do not share client information with unauthorized third parties
- Access to client Google Business Profiles is limited to authorized team members
- We follow industry-standard security practices for data storage and transmission
- All data handling complies with our Privacy Policy
5. Transparency & Reporting
We believe in full transparency with our clients:
- Monthly reports clearly document all actions taken on behalf of the client
- We provide honest assessments of success probability for review disputes
- We clearly communicate what we can and cannot do within policy boundaries
- We never misrepresent our capabilities, success rates, or the nature of our services
6. Industry Best Practices
Beyond platform compliance, we adhere to broader industry best practices:
- We do not engage in any activity intended to deceive consumers
- We respect intellectual property rights of all parties
- We maintain professional boundaries and avoid conflicts of interest
- We stay current with FTC guidelines regarding endorsements and testimonials
7. Legal Disclaimer
Google Review Expert is an independent reputation management consultancy. We are not affiliated with, endorsed by, or officially partnered with Google LLC. "Google," "Google Maps," "Google Business Profile," and "Google Reviews" are trademarks of Google LLC.
Our services are advisory and consultative in nature. We do not practice law and do not provide legal advice. For legal matters related to defamation, libel, or review-related disputes, we refer clients to qualified attorneys.
The results described in our case studies and marketing materials represent past client outcomes and are not guaranteed. Individual results may vary based on industry, competition, starting point, and numerous other factors.
8. Reporting Concerns
If you have any concerns about our compliance practices or believe that any of our activities do not meet the standards described in this statement, please contact us immediately:
- Company: Golden Key Web Design (Google Review Expert)
- Address: 136-20 38th Ave STE 11G03, Flushing, NY 11354
- Phone: (929) 375-8279
- Email: [email protected]
We take all compliance concerns seriously and will investigate and respond to every report promptly.